Important Information Regarding COVID-19

5/12/2020

Your team at Prior Lake Dental hopes this email finds you and your family in good health. Our community has been through a lot the last few months and all of us are looking forward to resuming life and daily routines albeit with some modifications. While many things have changed, one thing has not; our commitment to providing unparalleled dental care with our amazing team of professionals utilizing modern technologies and techniques to ensure patient comfort and safety.

We are pleased to let you know that Prior Lake Dental will be resuming full service dental care including preventative appointments on May 14th, 2020. With the recent signing of Executive Order 20-51 by Governor Walz and continued guidance from the Minnesota Board of Dentistry, Minnesota Department of Health, and Minnesota Dental Association we are fully prepared to safely resume providing care to our community.

Our office will continue to strictly adhere to the recommendations for infection control made by the American Dental Association (ADA), the US Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We routinely follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued. Prior Lake Dental has always committed to not only meeting, but exceeding these recommendations.

Drs. Sarles, Puffer and the entire team have worked relentlessly over the past two months in preparing our office for a safe return. Our commitment to the safety of our patients, team, and community is evidenced by some of the changes that you will notice at your next dental visit.

Use of Masks: We ask that all patients and guests present with face coverings or masks. If you or a guest present without one, a mask will be provided to you.

Curbside Waiting Room: Please plan to arrive 10 to 15 minutes early. Upon arrival you will call or text us prior to entering the office. We will personally escort you to your treatment room.

Screening of Patients: Pre-screen questionnaire at time of scheduling and time of visit. Please complete all emailed paperwork prior to your appointment.

Protective Barriers: Commercial grade Plexiglass barriers at our front desk with the same warm, welcoming smiles on the other side (under a mask, of course 😊)

Hand Sanitation: Hospital grade hand sanitizing station has been installed as you approach the front desk. We will ask you to use the station upon entering and exiting the facility.

Waiting Room Modifications: Temporarily no longer will have magazines, beverage station, or kids’ area. It has been organized as to properly facilitate social distancing in the event it is needed.

Air Purification: All treatment rooms are equipped with individual state-of-the-art True HEPA air purification systems designed to purify airborne particles (such as bacteria and viruses) and provide up to 5 air changes per hour (new air is cycled through the system every 12 minutes!)

N95 Masks and PPE: All clinical team members will be utilizing N95 masks under an additional surgical mask during treatment. For added barrier protection, we will also be utilizing state-of-the art full face shields.

Office Sanitation: Our team will keep a log to document and ensure all communal surfaces are wiped down with hospital grade sanitizing wipes multiple times daily to ensure full sterility of all surfaces.

We thank you for your continued patience, loyalty, and trust during this time. Our team is prepared to provide you with the same quality of care and experience in a truly safe and comforting environment. We look forward to seeing you all again soon!

Warm regards,

Dr. Steve Sarles, Dr. Charles Puffer, and the Prior Lake Dental Team

4/20/2020

To Our Valued Patients and Families,

We miss you and we are slowly but surely coming back! Your team at Prior Lake Dental hopes you are all doing well navigating these uncertain times while staying safe and healthy. As many of you know in Governor Walz newest Executive Order, he has extended the Peacetime Emergency through May 13th, 2020. The MN Board of Dentistry has just issued more guidance on how to proceed in providing care to our community which is described in more detail below. 

The Governor’s Office deems Dentists as an essential healthcare provider and encourages us to continue to provide emergent dental care in our clinics. Concerns are mounting for dental conditions to worsen if patients are unable to receive timely care. Conditions that should currently be treated include: tooth, gum, mouth, or jaw pain; cracked or broken teeth; dysfunctional dentures or partials; cavities that are sensitive; fillings that are loose or broken. Furthermore, we are still able to dispense and provide prescription toothpastes, rinses, Invisalign trays, occlusal guards, retainers, and whitening products via “curb-side” delivery. Please call us if you have any questions regarding care and we will be happy to determine if a visit is recommended or if it can be virtually triaged.

Hours:

We will continue with our condensed office hours which are Monday-Thursday, 9am-1pm and can be reached by phone or text at 952-447-1080 (texting preferred), or by email at [email protected]

Reminders:

If you are scheduled between now and May 13th, you do not need to call our office to reschedule as we will be contacting you directly. If you receive an automated confirmation text, please disregard and know that someone will be calling you shortly to follow up. 

What to expect at your visit:

In order to keep our community and team members safe, we will continue to follow our strict infection control protocols in accordance with the MN Board of Dentistry and CDC. In addition, we are implementing the following precautionary measures:

  • All treatment rooms are equipped with individual state-of-the-art HEPA air purification systems designed to filter microbes (such as viruses) and provide up to 9 air changes per hour
  • Pre-screening questionnaire with patients prior to visit 
  • Scheduling only one patient or family to be seen in the office at a time
  • Utilizing a “virtual waiting room” where upon arrival you can call or text us and we will personally escort you to your treatment room 
  • Pre-treatment temperatures will be taken on all patients 
  • Use of proper PPE including masks and face shields by dental health care professionals during aerosol producing procedures
  • Pre-treatment peroxide mouth rinse to reduce oral microbe load

We will continue to closely monitor the situation and will provide updates as they become available through the CDC, Governor’s Office, and MN Board of Dentistry. Thank you for your continued trust and support for our office during this time. We will continue to be here for you and your families.

Warm regards,

Dr. Steve Sarles

3/17/2020

In recognition of ongoing news reports and the continued spread of the COVID-19 virus, we realize our patients have questions. As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. Our practice strictly adheres to and exceeds the standards for infection control by wearing personal protective gear, using hospital-grade disinfectants, practicing the latest sterilization protocols, utilizing single-use disposable materials, and more. Every effort we have in place is to ensure the safety of our patients and staff. We want you to know that we are monitoring this situation very closely, and we will keep you updated regularly.

Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. While we do not know everything about this virus to date, individuals who are elderly and/or immunocompromised appear to be the most at risk of a severe infection. To ensure your health and safety, and the health and safety of everyone at our practice, please reschedule your appointment if you or a member of your household has a cough, fever, and/or flu-like symptoms. In addition, please reschedule your appointment if you have traveled to any areas within the past 14 days that are at high risk for contracting the coronavirus.

We thank you in advance and extend our gratitude for your understanding and cooperation. Together, we can help keep everyone as safe and healthy as possible. If you have any questions or concerns, please contact our office, and one of our staff members will be more than happy to assist you.

Please view and share our latest COVID-19 Symptom Comparison Chart with your friends and family.

For further information, including measures to keep yourself healthy, visit the following links: